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Terms And Conditions

Last Updated: 05 March 2025

1. General Information

Chardikala Travelsis a trusted taxi service provider dedicated to offering safe, reliable, and affordable transportation solutions. We operate through our website, mobile app, and customer support team, ensuring seamless ride-booking experiences for individuals and businesses. Our mission is to make travel comfortable, punctual, and hassle-free across various locations.

2. Services Provided

Chardikala Travels connects passengers with professional drivers for local and long-distance rides. Our services include:

On-demand taxi bookings
Advance ride reservations
Airport transfers
Corporate travel solutions
Customized travel packages

We strive to maintain high service standards, ensuring timely pick-ups, well-maintained vehicles, and professional drivers.

3. User Eligibility

To use our services, you must:

Be at least 18 years old or have consent from a parent/guardian.
Provide accurate booking details, including pick-up and drop-off locations.
Comply with local traffic rules and safety regulations during the ride.

4. Booking Process

You can book a ride with Chardikala Travels through:

Website – Visit our website to make an instant booking.
Phone Call – Call our customer support team for assistance with ride reservations.

Once a booking is confirmed, you will receive the driver’s details and estimated arrival time.

5. Payment Methods

We offer multiple payment options for your convenience:

Credit/Debit Cards
UPI (Unified Payments Interface)
Digital Wallets (e.g., Paytm, PhonePe, Google Pay)
Cash payments (where available)

6. Passenger Responsibilities

To ensure a smooth travel experience, passengers must:

Respect the driver and follow basic courtesy.
Wear seat belts and adhere to safety guidelines.
Avoid smoking, consuming alcohol, or carrying illegal substances in the vehicle.
Take care of personal belongings. Chardikala Travels is not responsible for lost or damaged items.

7. Driver Responsibilities

Our drivers are required to:

Drive safely and obey all traffic laws.
Keep the vehicle clean and well-maintained.
Maintain professionalism and courtesy.
Assist passengers if needed and address concerns during the ride.

8. Limitation of Liability

Chardikala Travels is not responsible for:

Delays due to traffic, weather, or unforeseen circumstances.
Any accidents, injuries, or damages during the ride (unless caused by driver negligence).
Loss of personal belongings left in the vehicle.

9. Modification of Services and Terms

Chardikala Travels reserves the right to modify or discontinue any part of our services at any time without prior notice. We may also update these Terms periodically. Continued use of our services implies acceptance of any changes.

10. Privacy and Data Protection

We are committed to protecting your privacy and personal data. All information collected is used solely for service-related purposes. For details, refer to our Privacy Policy.

11. Governing Law and Dispute Resolution

These Terms are governed by Indian law. Any disputes will be resolved through arbitration in accordance with the Indian Arbitration and Conciliation Act, 1996. The arbitration venue will be Mohali, Punjab.